This useful program features four case studies and looks at conflict resolution scenarios in the workplace, including the Urgent Order (the boss wants Lis to work late but hasn't given her any notice), Trouble in Maintenance (different approaches to conflicts around maintenance), the Receptionist and the Customer (an angry customer wants action, but everyone is out except the receptionist), and the Call Center (Martin manages an aggressive and abusive...

This program is intended to teach people how to be interesting and effective while asking questions. Topics in this stimulating video include why we need to ask questions, the difference between closed questions and open questions, questions in a group, motivating questions, questions to use more carefully, and using silence.

As leaders, managers, team leaders, and members, we often hear we need to develop and improve our communication skills. This program shows seven steps to put into practice straight away, including identifying a checklist of skills, getting feedback from others, summarizing skills that need development, developing skills, actively experimenting with new skills, evaluating progress, and celebrating your success.

How do you excite an unresponsive group? What about dealing with over-talkative individuals? Are there ways to steer a discussion, and what do you do when no one asks questions? This program has the answers to these and other burning questions on leading group discussions.

Are you involved in leading group discussions? If so, you'll want to ensure productive contributions, manage group dynamics, and achieve planned outcomes. Facilitation means "making it easy." In this video, you'll learn five common mistakes to avoid that new and even experienced facilitators make. Subjects covered include no clear plan, lose control, any discussion is good, uneven participation, no focus on results, and recommendations for new facilitators....

For decades, scientists have attempted to study body language and how it explains human behavior. Mostly they've based their findings on human observations. Now communication researchers are using motion-tracking technology to better quantify body language, and see how it correlates to behavior.

Learn how to make a powerful impression anywhere and at any time. This video is ideal for anyone in sales or service, trainers, presenters, people going for job interviews, and anyone trying to influence others.

This program teaches viewers communication and questioning skills to get the high-quality information they need, whether interviewing, researching, investigating, or simply finding out what is going on. The video demonstrates the TELL method of interviewing, which teaches one to trust, energize, lead to detail, and look for clues.

The second edition of 365 No or Low Cost Workplace Team Building Activities has been revised to match the fast-paced, technological-reliant culture that the workforce has become over the past few years. According to Global Workplace Analytics, about 3.7 million U.S. employees work from home at least part-time, and 22 percent of that number includes the self-employed population, too. This book includes added team building activities and exercises for...