Defusing the angry patron: a how-to-do-it manual for librarians and paraprofessionals

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Author

Rubin, Rhea Joyce

Publisher

Neal-Schuman Publishers

Publication Date

[2000]

Language

English

Appears on list

National Library Science Day

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Subjects

Subjects

Anger
Anger -- United States
Customer services
Customer services -- United States
Public services (Libraries)
Public services (Libraries) -- United States

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ISBN

9781555703721

Appears on list

National Library Science Day

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